Hi All,
I'm confident I've found a software bug in the Audi MMI software whereby the virtual cockpit (and occasionally the regular center console display screen) crashes and reboots while changing from FM to XM radio stations in presets using the "next track" button on either the steering wheel controls or volume control knob right of the shifter. The dealer has replaced everything they can think of: Virtual Cockpit Instrument Cluster, Gateway Module, 5F module, the Bang & Olufsen amp. But I can easily replicate the failure now. If anyone else has a 2017 A3 e-tron Prestige with the Sport Package (I'm assuming only in the US..but i'm guessing a data point from somewhere else would be helpful) could you try the following?
Have the car on and ready to drive.
Goto radio presets and have an FM station and an XM station (if you don't have an XM subscription you can add the preview channel 001... I got it to fail yesterday with just one FM station and one XM station)
So while your radio setting is showing all of your presets, use the steering wheel control on the right side, press the "next track" and "previous track" button to change between FM and XM radio stations rapidly, like maybe at a rate of 5 presses per second.
Try it for maybe a minute of going back and forth between FM and XM and see if the virtual cockpit crashes and then reboots.
The reason I'm reaching out is that the Prestige is by order only so nobody has one on their lot and I don't think anyone has called back to Ingolstadt yet. I'm confident at this point that I've discovered a software bug in how the MMI handles the switch from FM to XM, but just in the e-tron.
I'm very frustrated at this point as the dealer has been nice but not real competent in their ability to follow my instructions to replicate.
Thanks!
I'm confident I've found a software bug in the Audi MMI software whereby the virtual cockpit (and occasionally the regular center console display screen) crashes and reboots while changing from FM to XM radio stations in presets using the "next track" button on either the steering wheel controls or volume control knob right of the shifter. The dealer has replaced everything they can think of: Virtual Cockpit Instrument Cluster, Gateway Module, 5F module, the Bang & Olufsen amp. But I can easily replicate the failure now. If anyone else has a 2017 A3 e-tron Prestige with the Sport Package (I'm assuming only in the US..but i'm guessing a data point from somewhere else would be helpful) could you try the following?
Have the car on and ready to drive.
Goto radio presets and have an FM station and an XM station (if you don't have an XM subscription you can add the preview channel 001... I got it to fail yesterday with just one FM station and one XM station)
So while your radio setting is showing all of your presets, use the steering wheel control on the right side, press the "next track" and "previous track" button to change between FM and XM radio stations rapidly, like maybe at a rate of 5 presses per second.
Try it for maybe a minute of going back and forth between FM and XM and see if the virtual cockpit crashes and then reboots.
The reason I'm reaching out is that the Prestige is by order only so nobody has one on their lot and I don't think anyone has called back to Ingolstadt yet. I'm confident at this point that I've discovered a software bug in how the MMI handles the switch from FM to XM, but just in the e-tron.
I'm very frustrated at this point as the dealer has been nice but not real competent in their ability to follow my instructions to replicate.
Thanks!