Congrats fellow A3 e-tron owners. Just like you I was very excited to finally get delivery of the much anticipated e-tron. However the connect services that came with the car is a hair-pulling experiences. I'm writing down here some tips that may help fellow owners before you go crazy.
Please note there is a difference between MyAudi Connect and the e-tron connect services. MyAudi Connect came with A3 that are ordered with the Tech Package or the Prestige model and is serviced by AT&T Wireless. The e-tron connect service comes with every A3 e-tron that gets delivered and is free for 3 years from Verizon Telematics.
First, there is a brochure/pamphlet that came with the car detailing how to activate the e-tron connect services. Make sure your dealer fills out the necessary paperwork to create and account for you in etron.audiusa.com. However, if they did not, don't fret because you are able to create one on the website.
Supposedly, owners will get 3 emails with 3 different types of information to get e-tron connect working:
1. Temporary password (assuming your dealer created an account for you)
2. Account number
3. PIN number
If you did not get the temporary password, go ahead and create one from etron.audiusa.com. At this point when you log in to the website, it's going to ask you to add a a vehicle (your e-tron). You will need the Account number and the PIN for this. If you did not get either of these, call Audi USA directly at (844) 573-8766. so they can set you up. The actual company that produces account and PIN is Audi e-tron/VW Car-Net/Verizon, the same service provider for the VW e-Golf connect services. You can call VW Car-Net services directly also at (877) 820-2290.
Once you have your account and PIN, go ahead and login to etron.audiusa.com. Add your e-tron using the account number and the PIN. You will discover your e-tron car in there with the VIN number (make sure it's correct).
Now on to the e-tron app. If you have an iPhone or Android phone, download and install the e-tron app. It will ask you to enter your Username. Now here's the tricky part, you would think that you will enter your email as your Username, but NO! You will need to enter your Account number as your user name. The app will then ask you to enter your PIN (the same one). It will then ask you to have a REGISTRATION CODE sent to you. You have a choice of email (supposedly the email from your etron.audiusa.com account) or as a text message to your phone (the one that should have been set up for you by Audi e-tron/VW Car-Net service). Enter the registration code in the next screen and voila! You're now log in to the e-tron app portal.
That's it! Hope this helps new e-tron owners.
Please note there is a difference between MyAudi Connect and the e-tron connect services. MyAudi Connect came with A3 that are ordered with the Tech Package or the Prestige model and is serviced by AT&T Wireless. The e-tron connect service comes with every A3 e-tron that gets delivered and is free for 3 years from Verizon Telematics.
First, there is a brochure/pamphlet that came with the car detailing how to activate the e-tron connect services. Make sure your dealer fills out the necessary paperwork to create and account for you in etron.audiusa.com. However, if they did not, don't fret because you are able to create one on the website.
Supposedly, owners will get 3 emails with 3 different types of information to get e-tron connect working:
1. Temporary password (assuming your dealer created an account for you)
2. Account number
3. PIN number
If you did not get the temporary password, go ahead and create one from etron.audiusa.com. At this point when you log in to the website, it's going to ask you to add a a vehicle (your e-tron). You will need the Account number and the PIN for this. If you did not get either of these, call Audi USA directly at (844) 573-8766. so they can set you up. The actual company that produces account and PIN is Audi e-tron/VW Car-Net/Verizon, the same service provider for the VW e-Golf connect services. You can call VW Car-Net services directly also at (877) 820-2290.
Once you have your account and PIN, go ahead and login to etron.audiusa.com. Add your e-tron using the account number and the PIN. You will discover your e-tron car in there with the VIN number (make sure it's correct).
Now on to the e-tron app. If you have an iPhone or Android phone, download and install the e-tron app. It will ask you to enter your Username. Now here's the tricky part, you would think that you will enter your email as your Username, but NO! You will need to enter your Account number as your user name. The app will then ask you to enter your PIN (the same one). It will then ask you to have a REGISTRATION CODE sent to you. You have a choice of email (supposedly the email from your etron.audiusa.com account) or as a text message to your phone (the one that should have been set up for you by Audi e-tron/VW Car-Net service). Enter the registration code in the next screen and voila! You're now log in to the e-tron app portal.
That's it! Hope this helps new e-tron owners.