rogerjames99
New member
- Joined
- Mar 12, 2015
- Messages
- 3
I picked up my etron on March 1. Ever since then I have been trying to add the vehicle to my account on the etron Audi Connect portal. At first it would not recognise my VIN. Then after a couple of days it finally recognised the VIN and went to the next stage at which point it told me not to log out and wait for the process to finish. After a while it said my session had timed out. My vehicle was shown but it was listed as being in the process of being registered. I then received an email that said my vehicle had been registered. Over the next few days I tried login to the portal to check on the vehicle. I only occasionally managed to login and on some days I could not login at all. A couple of days ago I got in and tried to delete my entire profile so I could start again. It would not let me do this saying that I had to delete all vehicles from the profile first I could not do this because the vehicle was still "in the process of being registered". Catch 22!
I have spoken to Audi Support and they say that they have escalated the problem and that someone will ring me back. They never do! It now 12 days in and a major feature of my 36 grand vehicle is not working. I am one annoyed bunny at the moment. Has anyone else got any further with this?
I have spoken to Audi Support and they say that they have escalated the problem and that someone will ring me back. They never do! It now 12 days in and a major feature of my 36 grand vehicle is not working. I am one annoyed bunny at the moment. Has anyone else got any further with this?