Hello
Been lurking on here for a while but first time poster so hi everyone !
I have a 2018 E-Tron which i'm having an issue with the MMI app.
The app stopped receiving data from the car on 16/11/2018. Since then it's told me the car is plugged in, I've not done any journeys and it thinks it's sat in my car park at work.
I have uninstalled the app from my phone and re-installed - no difference.
I took the car to my Audi dealer last night who advised me to remove myself as a key user on the my Audi website, which I have done.
I'm now left unable to add myself as a key user on the my Audi website. The website asks me to enter the mileage which i have done but it keeps stating the mileage is incorrect. I have enterred the mileage in both the Miles (UK) value and KM - neither work.
I spoke to the Audi customer support line who advised me to take the car for a drive so the mileage changes, wait 20 minutes then try to add myself as a key user again with the revised mileage. I've followed their instructions and this has also failed to work.
Has anyone else experienced these problems or have any possible solutions i could try?
Thanks in Advance
Been lurking on here for a while but first time poster so hi everyone !
I have a 2018 E-Tron which i'm having an issue with the MMI app.
The app stopped receiving data from the car on 16/11/2018. Since then it's told me the car is plugged in, I've not done any journeys and it thinks it's sat in my car park at work.
I have uninstalled the app from my phone and re-installed - no difference.
I took the car to my Audi dealer last night who advised me to remove myself as a key user on the my Audi website, which I have done.
I'm now left unable to add myself as a key user on the my Audi website. The website asks me to enter the mileage which i have done but it keeps stating the mileage is incorrect. I have enterred the mileage in both the Miles (UK) value and KM - neither work.
I spoke to the Audi customer support line who advised me to take the car for a drive so the mileage changes, wait 20 minutes then try to add myself as a key user again with the revised mileage. I've followed their instructions and this has also failed to work.
Has anyone else experienced these problems or have any possible solutions i could try?
Thanks in Advance